When Disaster Strikes, Your Clients Expect You to Be Open
Agility keeps insurance operations running through the exact events your policyholders are calling about so claims get processed, agents stay reachable, and your organization is the one still standing when competitors go dark.
Everything Insurance Companies Need for Any Interruption
Agility Makes Insurance Companies Resilient
Facility Power Recovery
On-demand generator deployment keeps agency offices, claims processing centers, and carrier operations running through any outage. Licensed electricians handle on-site connection and compliance, with guaranteed fuel logistics for extended events including the regional disasters that drive your highest claim volumes.
Claims & Operations Workspace
When a primary office becomes inaccessible, fully equipped workspace is deployed to your location or a nearby site. Claims adjusters, underwriters, customer service staff, and administrative teams stay operational so policyholder response times don’t slip when demand is highest.
Technology & Data Recovery
Restoration of policy administration systems, claims platforms, underwriting tools, and agency management software. Critical policyholder data and system configurations are recovered fast so claims processing, renewals, and customer communications resume without extended gaps.
Communications Continuity
Backup connectivity via satellite, 5G, and LTE keeps agents, adjusters, and policyholders connected when primary systems go down. Emergency notifications reach staff across SMS, phone, and email, which is critical during regional events when your team may be dispersed and fielding high call volumes simultaneously.
Field Operations Continuity
Claims adjusters and field agents need to stay mobile and connected during regional disaster events — often the same conditions disrupting your offices. Agility’s portable power and connectivity solution ReadyTechGo keeps field staff operational with reliable power and internet access regardless of local infrastructure conditions.
Compliance & Testing
Annual continuity testing, business impact analyses, and documentation aligned to NAIC standards and state regulatory requirements. A dedicated Agility Recovery Manager supports your program year-round and helps ensure your plan satisfies examiner expectations across the jurisdictions you operate in.
More for Insurance Agencies
Frequently Asked Questions
- How does a disaster affect insurance company operations? +
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A facility disruption at an insurance company affects claims processing, policy administration, customer service, and agent support — all of which are time-sensitive after a regional catastrophe. The operational irony is real: when claims volume spikes after a major storm or disaster, the insurance company may itself be dealing with facility damage. Agility Recovery helps carriers maintain operations precisely when demand is highest.
- What continuity resources does Agility provide for insurance companies? +
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Agility Recovery provides temporary workspace for claims processing and administrative operations, backup power, and replacement technology for insurance carriers, agencies, and TPAs. Deployments can be configured for call center operations, claims adjudication, and policy administration functions.
- How can insurance companies maintain claims processing after a regional disaster? +
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The key to maintaining claims processing after a regional disaster is having recovery resources pre-positioned before the disaster occurs. Agility Recovery's membership gives insurance companies immediate access to workspace, power, and technology upon declaration — so claims teams can remain operational even when the primary office is affected by the same event driving the surge in claims.
- Can Agility Recovery deploy a temporary claims processing center? +
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Yes. Agility Recovery can configure and deploy a temporary claims processing environment with the workstations, connectivity, power, and physical space needed to maintain adjudication and customer communication during a facility outage. These environments can be deployed on-site or at an alternate location within 24 to 48 hours.
- How does business continuity planning support insurance regulatory compliance? +
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State insurance departments typically require carriers to maintain business continuity programs, and some require documented testing. Agility Recovery's planning and testing services produce the documentation and test records needed to satisfy state regulatory requirements, and the physical recovery assets to fulfill those plans when a real event occurs.