Our monthly report on the number and types of business interruptions we have responded to and companies we have recovered, providing our unparalleled business continuity and disaster recovery solutions.

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Synopsis

Business interruptions aren’t always mother nature’s plot. However, regardless of the type of interruption event, it’s never on a company’s agenda. From California to Florida, our response team helped businesses across 12 different states to minimize downtime and get back to serving their communities.

The Operations Team had a busy beginning of the year. As many as 13 businesses reached out to us for assistance, which is something we refer to as an alert. More specifically, an alert is a warning notice coming from our customer of a potentially dangerous situation their business may be facing. Placing a customer on alert helps our response team assemble all the necessary resources and, should the case escalate to an emergency situation (Declare Alert), our operations team will be deployed to the customer’s location to prevent business interruption. As for our customers, notifying Agility of a potential business threat provides them with a piece of mind.

Here are three successful recoveries we’ve completed in January:

• A fleet trucking firm in Marianna, FL, needed a mobile office recovery as they launched a new construction project. Once we were contacted, the facility was deployed, mobilized, delivered, and operational in approximately 72 hours.

• An elementary school in Dracut, MA, declared restrooms and generators due to a water main break. In 16 hours, our response team delivered the assets that services over 580 students and staff members for 5 days.

• A regional bank in Springfield, VA, requested a generator recovery after learning about winter storm power outages in their region. Giving us notice in advance, we pre-configured a generator specifically for their needs allowing it to be quickly deployed in case of disruption.

In the meantime, we also supported 12 ongoing recoveries from previous months, making sure our clients have everything they need when they need it.

We invite you to learn more about what we do or connect with us to chat about how we can help your business avoid any interruptions.

BIG ANNOUNCEMENT: AGILITY RECOVERY ACQUIRES THE WORKPLACE RECOVERY BUSINESS UNIT OF RENTSYS RECOVERY SERVICES

A Great Moment for Customers

Today marks yet another milestone in the nearly 30-year history of our company. We are thrilled to announce Agility Recovery has acquired the assets and customer base of Rentsys Recovery Services.

Rentsys, based in College Station, Texas, served customers from a wide range of industries by providing workplace recovery solutions with both mobile recovery units and hot sites.

This is an exciting moment for existing customers from both organizations as we join together under Agility Recovery to offer enhanced and streamlined services. This acquisition will expand the opportunities available to both customer bases and build flexibility during recoveries, a critical element for ensuring businesses restore operations quickly.

Jon Bahl, CEO of Agility Recovery, explained, “The acquisition of Rentsys’ assets, capabilities and expertise will enable enhanced services for customers from both organizations and allow us to better serve our clients in their time of need.”

If you are joining us as a former customer of Rentsys, welcome! You have placed tremendous trust in Rentsys over the years and we welcome the opportunity to serve you in new and meaningful ways.

The Premier Industry Provider

The acquisition will also allow us to present a newly consolidated and compelling value to businesses around the continent.

Walt Thomasson, former Managing Director of Rentsys, will join the Senior Leadership Team at Agility Recovery and added, “I’m excited to join the combined team and go to market with such a comprehensive offering. Bringing together the collective resources and experience of these two outstanding firms under the Agility Recovery brand represents a truly pivotal moment for the industry.”

No longer competitors, Agility Recovery and Rentsys are prepared to use their combined assets and experience to lead the finest business continuity and recovery service ever available to organizations of all sizes and in all industries.

Ensuring Continuity for the Community They Serve

A bank's business continuity isn't just a formal phrase; it has a deep meaning that touches everyone in the surrounding community. Local and regional banks have strong commitments to the communities they serve. They operate as the center of the local economy and are part of the daily lives of residents and small businesses. Any change in how these banks operate means a change in the community, and change brings uncertainty. Their customers look to them as a stable institution, and they need to be assured that their money will be protected no matter what happens.

Challenge: Urgent Need for Remediation Leaves Community Bank Without a Branch to Operate From

An Agility customer who operates regional bank branches in Northern and Central California recently acquired a new market. During their inspections, they noticed mold and asbestos in one location that would require extensive remodeling and remediation. Immediate attention was required to ensure employees' and customers' safety, so continuing operations inside the bank as repairs were made was out of the question. Our client needed a way to maintain continuity for a branch and its customers that they were newly responsible for.

Solution: Mobile Bank Branch Recovery

After discussing their recovery options, they requested a ReadyFinancial mobile bank branch be deployed to their location. That same day, we deployed the required assets to the existing branch parking lot to restore normal operations. Each mobile branch is a complete recovery unit with teller counters, cash drawers, check-writing stations, a safe, and tables and chairs for meetings. We normally provide Internet and communications in our mobile units. However, with their building still operational, we connected their existing utilities to the mobile branch unit and avoided any extra costs.

Results: Instant Solution for Prolonged Recovery

By recovering at their existing location, they provided customers with reliable service without the added challenges of moving the branch and employees and rerouting customers to a new location. The client was originally scheduled to operate out of a mobile branch recovery unit for two weeks, but repairs to the building prolonged their stay. The solutions we offer are flexible, and their recovery was extended for an additional two and a half months.

Disaster Recovery to Protect Sonic Automotive Operations

Sonic Automotive is one of the largest car retailers in the United States. They operate over 100 dealerships across the country, and they regularly surpass over 100,000 auto sales a year. They work in two different segments, one part consists of franchised dealerships representing over 20 different new vehicle brands, and the other offers cars in the pre-owned market. Each dealership has its own unique threats to continuity, and Sonic needs to be ready for everything from earthquakes to fires.

Challenge: Fire, Structural Damage, Power Loss

On two separate occasions in 2014, Sonic Automotive reached out to Agility with severe continuity problems. The roof at a dealership in Orlando, Florida, collapsed, and the building was condemned. In the early hours on Thanksgiving morning, a small fire damaged a Texas dealership and crippled the building's power. Any pause in sales for a dealership is a major loss in revenue, but Black Friday is one of the year's largest vehicle sales weekends.

Solution: Mobile Recovery Unit, Backup Power, Connection

In each recovery situation, Agility deployed a mobile unit to serve as a temporary office. After employees showed customers their inventory, they could bring them back to the recovery unit to speak. Each employee had access to work stations and meeting areas, as well as computers and phones. Agility’s generators powered the units, and our 4G LTE router provided the Internet connection.

Results: Operations Restored

The dealership in Orlando resumed normal operations within days of making the call, and agents worked out of the temporary office until a permanent replacement could be built. Within 48 hours of the Texas location reaching out to Agility and implementing their recovery plan, the mobile office was operational. Their ability to recover before the Black Friday sales event prevented Sonic's devastating loss, the dealership, and the individual employees.

To call on Thanksgiving and to have Agility respond and be up and running within 48 hours was amazing.

Tim Hallice, Director of Risk Management

Communities rely on local bank and credit union branches to be open in times of disaster, especially to obtain cash when cellular networks are down and they're not able to use credit cards to purchase needed resources.

The Challenge : Burst Pipes, Remodeling, Mountain Location

A county bank branch that was slated for a remodel experienced burst pipes, resulting in flooding and a delay in the remodeling schedule. The branch was in the mountains, presenting challenges for the recovery and mobile recovery unit placement.

The Solution: Mobile Branch Recovery with ReadyFinancial+

After receiving a call from the member, Agility leapt into action to deliver a mobile recovery unit , restroom trailer, generator, and technology equipment. To navigate the recovery’s unique topography, Agility adjusted details like providing ADA switchback ramping for accessibility to the trailer. Two generators were delivered to provide redundancy.

Results

The bank branch was back up and running within one week of the event with the mobile recovery unit, providing essential services to their customers. As the member began receiving time and cost estimates for repairs and remodeling, they realized they needed a long-term, more viable solution. Agility made it easy for this member to transition to a more permanent structure, increasing comfort for staff and customers alike. We worked with the bank to form a solution that would prevent any sinkage, since it was placed in a potentially sinkable area. We provided enough base for the new unit’s weight, and the general contractor worked with Agility to construct a wooden ramp to ensure ADA access. The unit remained onsite for a year, showcasing the versatility that Agility brings to the table to better serve our members and provide comfort in times of need.