The month of July involved Agility’s Account Management and Operations teams supporting 5 disaster declarations and 17 alert notifications. Interestingly enough, all declares were non-weather related, and most involved phone and network connectivity failures, reinforcing the value of the Agility LTE and voice solutions.
Here is a brief summary:
Information Technology Provider in Illinois: This Agility customer declared a disaster to accommodate a call center for one of their customers who could not be housed in the same facility. The following day, Agility delivered a doublewide mobile unit and radio system, allowing the customer to connect seamlessly to their existing corporate network.
Financial Firm in Ontario Canada: After experiencing intermittent issues with their Internet connectivity, this customer contacted Agility to declare a disaster. Agility rapidly deployed an LTE solution to restore internet connectivity.
Insurance Agency in California: This California-based Agility customer declared a disaster, requesting a solution to fix a loss of connectivity issue. The following day, Agility provided an LTE solution, which allowed the customer to continue operations until the Internet outage was repaired.
Logistics Company in Florida: After this Agility customer experienced an Internet service interruption, they were left without an estimate for when connectivity would be restored. They contacted Agility to declare a disaster, and with an LTE solution deployed the next day, restored connectivity allowing operations to resume.
Insurance Provider in Florida: A power failure knocked out all phone access for this Agility member. To ensure the insurance provider’s customers were still able to call into their main number and leave voicemail messages, Agility rapidly deployed a voice redirection service so no calls would be missed. Callers were able to leave a voicemail, which the provider then retrieved via email. Employees then returned calls via cell until their phone system was restored.
Agility is also currently supporting 6 other ongoing recoveries:
- Five for mobile recovery (ranging from 2 months to 3 years)
- One for technology server recovery